Contact Us

Therapeutic Streams

19 Sawdon Dr, Whitby ON L1N 9E9

Reception: (905) 579-9222
Fax: (289) 273-9728

Office Hours
Monday to Saturday: 9 a.m.–8 p.m.

Booking an appointment just got that much easier,
Book An Appointment Online Now!

Book an Appointment

Connect With Us!

FAQ

Give us a call at 905-579-9222 or book online using the blue “BOOK NOW” button at the top of the screen, and we’ll have a spot for you!

No, you do not need a doctor’s note to book an appointment or receive treatment from our practitioners.

However, your insurance company may require a doctor’s note in order to do direct billing. We recommend that you contact your insurance company prior to your appointment to confirm whether one will be required.

No. We do not offer refunds on gift certificates. If the original recipient is no longer able to redeem it themselves, we will allow it to be transferred to another individual. Please contact us to verify the transfer prior to booking an appointment.

Yes. We offer direct billing to most insurance companies, including Blue Cross, Canada Life, Desjardins, Green Shield, Industrial Alliance, Manion, Manulife, Sun Life, and more. Please bring a copy of your insurance coverage card (either physical or digital) with you to your appointment.

We cannot guarantee that your insurance plan is set up in a way that allows for direct billing. If you would like to confirm that your plan allows for direct billing, we recommend that you contact your insurance company prior to your appointment.

In most cases, we are only able to bill to your primary insurance. We are only able to bill to your secondary insurance if the secondary insurance company is Green Shield.

If your primary insurance only covers a portion (i.e., 80%) of your appointment fee, you are responsible for paying the remainder out of pocket. We will provide you with a receipt so that you can submit this to your secondary insurance for reimbursement.

Yes, all of our massage therapists are registered with the College of Massage Therapists of Ontario

Yes! We sell gift certificates by custom monetary amount (i.e., $50) or by treatment length (i.e., 60 minutes). You can purchase a digital gift certificate online through the “Gift Cards” page on our website or by visiting our clinic to purchase a physical gift certificate.

A gift certificate is valid for two years after its purchase date. After two years, the gift certificate has expired and cannot be redeemed.

No, we do not accept new clients who are on WSIB.

No, we do not accept new clients who have insurance through an MVA claim.

No, unfortunately we do not have access to that information. If you would like to know how much your insurance covers, we recommend that you contact your insurance company directly.

Please understand that massage therapists time is valuable and when you don’t show for an appointment it takes treatment time away from someone that needs care.

Please note that a minimum of 24 hours notice must be given for cancellation of an appointment. Therapeutic Streams has a three strike policy for “no shows” and “last minute cancellation” from patients. After you have reached strike two, you will be asked to pay before booking your next appointment.